Support
& Maintenance

Support and maintenance services involve continuous assistance and upkeep for software or websites after deployment. These services are crucial for ensuring functionality, security, and the resolution of any issues or bugs that may emerge over time. While the process may vary depending on the provider, typical support steps include:

What do we
have to show for it all

Our Milestones

Projects Delivered
Total Clientele
Active Clients
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Services we offer:

Initial contact

The customer contacts the support team via phone, email, or live chat, describing the issue they are experiencing.

Triage

The support team triages the issue, determining the severity of the problem and assigning it to the appropriate group or individual for resolution.

Investigation

The support team investigates the issue, gathering information and trying to replicate the problem.

Resolution

The support team attempts to resolve the issue through troubleshooting steps or by providing a workaround.

Follow-up

The support team follows up with the customer to ensure the issue has been resolved and to gather feedback.

Escalation

If the issue is not resolved, the support team escalates the case to a higher level of support or the development team for further investigation.

Closure

The support ticket is closed once the issue is resolved and the customer is satisfied.

Knowledge management

The support team records the problem and solution to improve the support process and to share knowledge with the team.